Refunds

Every TV gets a free 30-day trial with everything turned on, so you can make sure Switchback TV works with your TV and your playlist before you pay. Because of that, all license sales are final.

Last updated October 9, 2026.

All sales are final

We don’t give refunds for a license once it is bought, including if you stop using the app, change TVs, or lose access to your playlist provider.
Your license can be moved to a new TV instead. Email support@switchback.tv.
Switchback TV does not include channels. Problems with a provider’s streams are between you and that provider.
If Switchback TV is ever discontinued, no refunds are given.

If something went wrong with the payment

Charged twice for the same purchase: email us with both PayPal receipts and you can have the extra charge refunded.
Paid but never got your code, or lost it: email us with your PayPal receipt and we will send your code again. (The code is shown on the page right after you pay; PayPal’s receipt does not include it.)

Chargebacks

If a payment is disputed or charged back, the license from that payment is turned off. The app finds out the next time it checks in. Please email us first; most problems can be fixed quickly.

Your rights

If you buy from the EU or the UK: before you pay, you agree to get your code right away and acknowledge that you then lose the 14-day right to cancel. Nothing here takes away any other right you have under the law where you live.

Questions: support@switchback.tv